Version ie v5.12.18
Environment Docker (Kubernetes)
Checklist
- Can you replicate the issue on our v5 demo site https://demo.invoiceninja.com or Invoice Ninja? no
- Have you searched existing issues? yes
- Have you inspected the logs in storage/logs/laravel.log for any errors? yes, the error is reproduced below
Describe the bug
Whenever I (or a client) loads their client portal, they are greeted with a 500 error and an accompanying error in the log (provided below)
Steps To Reproduce
I’m not clear how it got into this state, so I can’t reproduce this on other instances or even other companies on my instance.
Expected Behavior
Client portal loads
Additional context
I’m not clear what’s wrong or how it may have gotten into this state. I searched for similar issues and couldn’t find much, which surprises me because I thought I have generally kept everything pretty ordinary.
Screenshots
it’s the 500 page it’s not exciting enough to screenshot. Happy to add if that would actually help.
Logs
stack trace is much larger but I hit the character cap on this post. This is the first of four stack traces that are printed when this happens. The other two say [previous exception]. I’m not clear which one is the most useful, happy to provide the other ones if needed.
[2025-08-25 17:36:37] production.ERROR: DOMDocument::loadHTML(): Argument #1 ($source) must not be empty (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) {"userId":12,"exception":"[object] (Illuminate\\View\\ViewException(code: 0): DOMDocument::loadHTML(): Argument #1 ($source) must not be empty (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) (View: /var/www/app/resources/views/portal/ninja2020/components/html-viewer.blade.php) at /var/www/app/app/Services/Pdf/Purify.php:247)
[stacktrace]
#0 /var/www/app/vendor/livewire/livewire/src/Mechanisms/ExtendBlade/ExtendedCompilerEngine.php(58): Illuminate\\View\\Engines\\CompilerEngine->handleViewException()
#1 /var/www/app/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(60): Livewire\\Mechanisms\\ExtendBlade\\ExtendedCompilerEngine->handleViewException()
#2 /var/www/app/vendor/livewire/livewire/src/Mechanisms/ExtendBlade/ExtendedCompilerEngine.php(22): Illuminate\\View\\Engines\\PhpEngine->evaluatePath()
#3 /var/www/app/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(75): Livewire\\Mechanisms\\ExtendBlade\\ExtendedCompilerEngine->evaluatePath()
#4 /var/www/app/vendor/livewire/livewire/src/Mechanisms/ExtendBlade/ExtendedCompilerEngine.php(10): Illuminate\\View\\Engines\\CompilerEngine->get()
#5 /var/www/app/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/ViewEngineDecorator.php(35): Livewire\\Mechanisms\\ExtendBlade\\ExtendedCompilerEngine->get()
#6 /var/www/app/vendor/laravel/framework/src/Illuminate/View/View.php(209): Sentry\\Laravel\\Tracing\\ViewEngineDecorator->get()
#7 /var/www/app/vendor/laravel/framework/src/Illuminate/View/View.php(192): Illuminate\\View\\View->getContents()
#8 /var/www/app/vendor/laravel/framework/src/Illuminate/View/View.php(161): Illuminate\\View\\View->renderContents()
#9 /var/www/app/vendor/laravel/framework/src/Illuminate/Http/Response.php(79): Illuminate\\View\\View->render()
#10 /var/www/app/vendor/laravel/framework/src/Illuminate/Http/Response.php(35): Illuminate\\Http\\Response->setContent()
#11 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(920): Illuminate\\Http\\Response->__construct()
#12 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(887): Illuminate\\Routing\\Router::toResponse()
#13 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(807): Illuminate\\Routing\\Router->prepareResponse()
#14 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(170): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}()
#15 /var/www/app/app/Http/Middleware/QueryLogging.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#16 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\QueryLogging->handle()
#17 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(51): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#18 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle()
#19 /var/www/app/app/Http/Middleware/Locale.php(95): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#20 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\Locale->handle()
#21 /var/www/app/app/Http/Middleware/CheckClientExistence.php(73): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#22 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\CheckClientExistence->handle()
#23 /var/www/app/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(64): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#24 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Auth\\Middleware\\Authenticate->handle()
#25 /var/www/app/app/Http/Middleware/SetDomainNameDb.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#26 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\SetDomainNameDb->handle()
#27 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(88): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#28 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle()
#29 /var/www/app/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#30 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle()
#31 /var/www/app/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#32 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle()
#33 /var/www/app/app/Http/Middleware/SessionDomains.php(31): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#34 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\SessionDomains->handle()
#35 /var/www/app/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#36 /var/www/app/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest()
#37 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Session\\Middleware\\StartSession->handle()
#38 /var/www/app/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(75): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#39 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle()
#40 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(127): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#41 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(807): Illuminate\\Pipeline\\Pipeline->then()
#42 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(786): Illuminate\\Routing\\Router->runRouteWithinStack()
#43 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(750): Illuminate\\Routing\\Router->runRoute()
#44 /var/www/app/vendor/laravel/framework/src/Illuminate/Routing/Router.php(739): Illuminate\\Routing\\Router->dispatchToRoute()
#45 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(201): Illuminate\\Routing\\Router->dispatch()
#46 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(170): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}()
#47 /var/www/app/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#48 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle()
#49 /var/www/app/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#50 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle()
#51 /var/www/app/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#52 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle()
#53 /var/www/app/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#54 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle()
#55 /var/www/app/app/Http/Middleware/Cors.php(24): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#56 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): App\\Http\\Middleware\\Cors->handle()
#57 /var/www/app/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#58 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Http\\Middleware\\TrustProxies->handle()
#59 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#60 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#61 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle()
#62 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#63 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#64 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle()
#65 /var/www/app/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#66 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Http\\Middleware\\ValidatePostSize->handle()
#67 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(110): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#68 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle()
#69 /var/www/app/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#70 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Sentry\\Laravel\\Tracing\\Middleware->handle()
#71 /var/www/app/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(127): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#72 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\\Pipeline\\Pipeline->then()
#73 /var/www/app/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(145): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter()
#74 /var/www/app/public/index.php(56): Illuminate\\Foundation\\Http\\Kernel->handle()
#75 {main}