I get the following error
This is the case whether I try to choose Credit Card or Paypal as a payment method.
Hi,
@david do you have any suggestions?
Can you send us an email [email protected] and we can investigate further.
Hello
- We are looking to have someone assist us with the current billing issue. (The bot based answering is of any use)
- We are trying to move to the 3-5 user annual when we attempt to move to the 3-5 plan it is charging us $234 even though we just paid for the annual $140 1-2 user plan 4/28/23
- Would there not be a price difference? when upgrading of $160
Hi,
What do you mean by ‘The bot based answering’?
We recommend emailing [email protected] for help with billing issues.
Basically I’m trying to get someone from invoicenija to assist with looking into our account issue of moving from 1 to 3 users to 3–5 users without having to pay $235 when we just paid $140 of the $260 annual
Understood, we can make sure you receive a credit. Please send an email and we’ll get it sorted.
David
Don’t mean to be a pain, but this is the screen presented to us when we select the 3-5 annual, it doesn’t recognize an existing account plan being upgraded.