Cant generate reports

Self-Hosted | v5
1

v5.10.62 - Zip - Self-Hosted

Hi,

I can’t generate reports. When I select something from the “report” and select a “range” or “client” and either press Export or Review, the “processing” never stops and end up with an error.

Thanks for the help.
Christopher.

2

Hi,

Are there any errors in storage/logs?

Note: you may want to try with the desktop app.

3

I checked the logs and all it says is “production.INFO: updating currencies”.

4

Are there any errors in the browser console?

Also, have you tried the desktop app?

5

Hi,

The chrome console it say’s the following:
bundle.fe9035ae.js:143 POST https://invoice.xxxxx.ca/api/v1/exports/preview/0180d663-ceaf-4f4c-9bd7-c9d8a9eebc9f 409 (Conflict)

bundle.fe9035ae.js:382

  1. DD {message: ‘Request failed with status code 409’, name: ‘AxiosError’, code: ‘ERR_BAD_REQUEST’, config: {…}, request: XMLHttpRequest, …}

Just tried the Desktop App, but to be very honest, I rather use the web page full time.

6

Does it work in the desktop app? I’m trying to help you find the source of the problem.

7

This looks like it may be the same error:

8

Sorry forgot to mention, yes the Desktop App works when i do reports.
Seems like the link you send for the " Live reports preview #1299" is exactly what I have, but it is my understanding that on shared hosting it’s a bust.

9

Thank you, that’s helpful to know.

I suggest following up on that issue.

10

It could be part of a background process—try enabling debug mode for more detailed logs.