Cannot login - new phone / multifactor authentication

john_leagueninja · July 30, 2020, 10:39pm

I have multifactor login on my invoice ninja account. I recently purchased a new phone and can no longer login. There doesn’t seem to be a self service for this.

Thanks - John

hillel · July 31, 2020, 5:15am

Hi,

We’ll send a code by SMS to your phone number number, once you email it back to us we’ll disable 2FA on your account.

john_leagueninja · August 10, 2020, 1:30am

@hillel - Where am I supposed to send this code? I never got an email address.

Thanks - John

hillel · August 10, 2020, 3:43am

We sent the SMS to the phone number on file, if you didn’t receive it please email [email protected]