Hi
I have a client that has been billed twise and I have refunded the duplicate payment in Stripe but can’t seem to find the way of cancelling the payment in Invoice Ninja.
In v4 I simply went to the invoice, viewed payment and deleted that payment.
How do I do this in v please?
I think I found the issue…
v4 is STILL issuing invoices from the recurring invoices.
I thought this would stop when I updated the URL and forwarded to the v5 platform?
Did you manage to update to v4.5.50 or are you using v4.5.42?
I am using v5.
What else do I need to do with v4 to stop it generating invoices and taking payments?
If forwarding is enabled in v4 it should stop sending invoices, however you would need to be using v4.5.50 to ensure it works correctly.
OK.
I think the solution then is to check all the recurring invoices were brought over business by business and then simply delete them in v4.