Hoping someone is able to help me with an issue we’re experiencing with BCC emails. I’ve got multiple email addresses listed for each inbox that needs a copy - I have confirmed that the first email in the list is receiving copies of emails (invoices & chasers) sent, however the last email address has advised she hasn’t received any.
We’ve checked the junk/spam folder, whitelisted the email address, triple-checked the case sensitivity as mentioned in another forum post, added spaces after the separating commas, but nothing seems to have worked. The emails are below as they are listed in the field, separated by commas as per the user guide (with the full names redacted).
If anyone can recommend a solution it would be much appreciated. Thank you!