BCC email setting not sending to all listed emails


Hoping someone is able to help me with an issue we’re experiencing with BCC emails. I’ve got multiple email addresses listed for each inbox that needs a copy - I have confirmed that the first email in the list is receiving copies of emails (invoices & chasers) sent, however the last email address has advised she hasn’t received any.

We’ve checked the junk/spam folder, whitelisted the email address, triple-checked the case sensitivity as mentioned in another forum post, added spaces after the separating commas, but nothing seems to have worked. The emails are below as they are listed in the field, separated by commas as per the user guide (with the full names redacted).


If anyone can recommend a solution it would be much appreciated. Thank you!

Kind regards,



I believe the app only supports sending to a single BCC email address.

@david any thoughts on adjusting this?

1 Like

We’ll need to discuss internally how to best handle this.

We limited this to stop spam abuse, so we’ll work on a solution that allows trusted accounts to send more than a single BCC.

1 Like


Just to give an update, I’ve been informed that the team are now receiving the emails as originally intended. Thank you very much for looking into this and sorting it, it’s much appreciated! :slight_smile:

Glad to hear it, thanks for the update!