I’m sure I mentioned this in one or more of my other email sending related posts but here is another example. I have just one scheduled email currently. It is set to send a weekly statement to a single client who keeps recurring credit. First issue is the failed email. I keep running into this smtp error for pretty much any emails sending from IN…most of the time invoices will go through but other emails typically take several retries. SMTP settings are correct and have not/do not change.
The second issue and I guess the highlight here is that the system states it failed to send invoice 0021. This is an invoice (for the same client) but it is from 2+ months ago and was paid back then. Why is a scheduled STATEMENT email trying to send an old invoice? This is the same invoice number I’ve seen shown as failing to send every other time I’ve tried to manually or automatically send this client STATEMENT email. This invoice number does not even fall within the range of the statement report being sent which is set as “this month”.
Pretty sure the smtp error has nothing to do with IN trying to send an old invoice when a scheduled statement is setup to send?
I understand you can’t support the email errors I’ve been battling that error since I started with IN but I would like support on the other item or at least understand why that old invoice is what recent activity shows the system was trying to do. As I mentioned, this has occurred multiple times when trying send a statement manually or via schedule.
Anymore discussion on this? I did finally apply for and got approved to use Postmark which gives me better insight into being able to confirm what emails IN is sending out. I still find it a nuisance to have to do it this way for simple checks/confirmations. Why are some email actions called out in Recent Activity and not others?
Referencing the odd behavior I mentioned last week about an automated statement (scheduled for weekly send) that appeared to be trying to send an old invoice instead of the statement…this week it worked. I was only able to confirm this by tracking it in Postmark logs. IN did not show ANY emails being sent in Recent Activity for that day, but Postmark did show that the statement email was sent.
Are there any plans to have IN show more consistently what emails it is sending and a basic status? I realize it could result in a lot of logs for some folks in Recent Activity but maybe a separate area in settings or something show at least a low level overview of what sent and IF emails are being sent.
For me personally I rely on the emails that IN is sending out get my clients billed. I am happy that I can use Postmark for now with better insight than I had with Google workspace smtp relay…but it sure would be nice to just be able to check and know that emails are sending from IN, from within the IN app itself. I don’t expect detailed logs beyond a successful smtp handshake to assume emails are sent that is out of scope of course but to be able to glance and ALL emails and know if there was an error sending or not would be
I do have a feature request along these longs I entered into githup a while back I also mentioned how cool it would be to update the status of things like invoices based on a successful send or not. Just hoping to keep the conversation alive. I do love the product just wish it was a little easier to audit email activity.
