Automate payment email

Hosted • invoicing.co | v5
1

I noticed that when I manually mark an invoice as paid, it does not automatically send an email to the contact. Is there a way to enable this so my customers will automatically receive a receipt when I mark as paid?

I’d prefer not to have to remember to send payment email each time if possible.

Thanks

2

Hi,

Can you please check if the manual payment option enabled on Settings > Company Details > Defaults?

3

I have this option checked. I’ve tested with two different emails and there’s no payment received email (it’s not hiding out in spam either).

4

@david can you please advise? I think we may have changed this in the past.

5

Previously marked as paid did sent an email to the client. This has changed.

Mark paid does not send an email, however if you “Enter a Payment” for an invoice, it will send an email to the client

6

david - I’ve noticed that behavior. I agree with cazagomis and would prefer a toggle switch to send an acknowledgement email to the customer when marking an invoice as paid. It’s a lot quicker than using ‘enter payment’.