Good morning
I have a few invoices set to pending or past due so went in and selected the auto bill feature but they are still unpaid.
What am I missing?
Hi,
If you view the invoice in the client portal do you see an option to pay with a card on file?
I see the option to “Pay Now” but when I click it I just see a summary, no payment option or payment taken.
It sounds like your client doesn’t have a payment method on file.
Which payment gateway are you using?
Hi Hillel
We use Stripe. The client has a few payment methods on file and this was working well in v4.
Try using the customer import in the Stripe gateways settings to import your customer card tokens.
I’m trying that now but it just seems to be hanging at “Processing”
I finally got this response:
If you’re using the web app please try in the desktop/mobile app to see if there’s a difference
OK, doing that now. In the app the layout is different and response is slower so I prefer the web UI for speed but got this response:
Is there a difference in the client portal?
When I selected auto bill last night Invoice Ninja said the invoice was sent to the auto bill queue which was set to run at 6 AM. Nothing happened.
When I go to client portal I get the next option up to payment method and then nothing.
What do you see in the verify customers check in the desktop app?
Morning.
Here’s what I see:
That’s just for one of the businesses. Others have different values of-course.
Do you see the option to pay with a card on file for any of your clients?
Hi
Not the ones that are outstanding now. Some have paid automatically though so they have the cards on file.
But I can’t even email the invoices to the clients:
As per this discussion:
I found one that was sat at unpaid and opened it up in the client portal and got these steps:
So clearly this isn’t going to work and as email is not working I need to get these invoices to the client. What would you suggest?
You may want to try with a different email provider
Hi Hillel
I have tried using the default and my own and other.
As per…
I don’t understand why Invoice Ninja can send a test mail but not a real one.
You may want to create a discussion on GitHub
FYI… sharing the “something went wrong” message isn’t helpful for the developers. They’ll want to see the details from storage/logs.