For some reason I am unable to refund a payment, and I receive this error.
How much is the payment for?
I have just tried with two different amounts 1 was just over 1,000 and the other was 144.
Both failed with the same error.
Using version 5.2.14
Can you advise what actions have been performed on the invoice and/or payment?
It sounds like perhaps the invoice has had a credit generated against it which carries the portion of the payment you probably want to refund?
The invoice is marked paid in full. I am going to the payment and clicking refund for the full amount.
On the payment you are trying to refund. What are the two values for amount and applied
One of them
Amount: 1,079.95
Applied: 1,079.95
Other
Amount: 144
Applied: 144
Paid in Full and Archived
Thanks for reporting this. The archiving of the invoice was the issue. I’ve checked in a fix for this. Available next release.
If I unarchive the invoice can I refund it?
Nevermind I tried that and still got the error.