If signed yes, it goes through. But if not signed, there is no way to go back or move forward, other than refreshing the page.
I’ve had 2 clients within 5 days complaining about this, it was not clear to them on how to sign and in frustration they clicked “Close”. Rinse and repeat didn’t get them new knowledge on how to sign the document so they just quit the process after being stuck in the same PO Number screen.
What is the expected way for a customer to advance through the workflow of signing and providing PO, when the sign window was closed without signature?
Is it expected for the customer to reload the page and start over? Because there is no other way to move back a step or forward, even if PO number is provided. Like it showed in the screen recording above.
There is no communication about signature fail provided either.