Add bank account - "unknown error"

Self-Hosted | v5
1

Version ie <v5.10.30>

v5.11.23-L172

Environment

Shared Hosting

Describe the bug

I have added the NORDIGEN_SECRET_ID and NORDIGEN_SECRET_KEY. When I try to connect a banking account, I can choose the bank, but then get the following error (English: “An error has occurred. An unknown error has occurred. Reason: unknown. Button: Back to the application”

gocardless
gocardless1302×1016 37 KB

Does anyone know how to fix this?

2

Hi,

Are there any details about the error in storage/logs?

3

Sorry for the late reply! Unfortunately, no, there is nothing in the log file. I will keep on trying.

4

You may want to reach out to Nordigen to check with them directly.