Hi,
We are using the hosted v5 of Invoice Ninja.
We have recurring invoices setup with auto-bill for ACH payments with CSG Forte as the gateway. The auto-bill payments aren’t working for us. In every case, we see the following message in our Dashboard “The value for field paymethod_token is invalid. Check for possible formatting issues.” See the screenshot below…
However, when we speak with our clients to walk them through paying the invoice manually by entering their account/routing numbers, everything works correctly and we can see the transaction in CSG Forte.
In looking at Forte’s documentation, it looks like this may be related to the E55 code for an invalid token. Developer Documentation - Reference - Transaction Response Codes
Our company really needs this feature to work for us to continue using this system. What can be done to get this resolved?