500: Internal Server Error • Unable to generate the raw PDF

Dandashi · December 8, 2024, 3:48pm

trying to email an invoice but i get this error “500: Internal Server Error • Unable to generate the raw PDF”. i also tried to print or view pdf but that didn’t work either. this happend after and the latest update to 5.10.60

hillel · December 8, 2024, 4:05pm

Hi,

There should be more details about the 500 error in storage/logs

Dandashi · December 8, 2024, 8:16pm

[2024-12-08 15:40:43] production.ERROR: Unable to generate the raw PDF {“userId”:1,“exception”:"[object] (App\Exceptions\FilePermissionsFailure(code: 0): Unable to generate the raw PDF at /home/digital/public_html/billings.mydomain.com/app/Jobs/Entity/CreateRawPdf.php:115)
[stacktrace]
#0 /home/digital/public_html/billings.mydomain.com/app/Http/Controllers/ClientPortal/InvitationController.php(201): App\Jobs\Entity\CreateRawPdf->handle()
#1 /home/digital/public_html/billings.mydomain.com/app/Http/Controllers/ClientPortal/InvitationController.php(174): App\Http\Controllers\ClientPortal\InvitationController->returnRawPdf(‘invoice’, ‘lz3g2A2NbmWgzfB…’)
#2 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\Http\Controllers\ClientPortal\InvitationController->routerForDownload(‘invoice’, ‘lz3g2A2NbmWgzfB…’)
#3 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(43): Illuminate\Routing\Controller->callAction(‘routerForDownlo…’, Array)
#4 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(App\Http\Controllers\ClientPortal\InvitationController), ‘routerForDownlo…’)
#5 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(18): Sentry\Laravel\Tracing\Routing\TracingControllerDispatcherTracing->Sentry\Laravel\Tracing\Routing\{closure}()
#6 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\Laravel\Tracing\Routing\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\Routing\Route))
#7 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\Laravel\Tracing\Routing\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\Routing\Route), Object(App\Http\Controllers\ClientPortal\InvitationController), ‘routerForDownlo…’)
#8 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\Routing\Route->runController()
#9 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Router.php(808): Illuminate\Routing\Route->run()
#10 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\Routing\Router->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#11 /home/digital/public_html/billings.mydomain.com/app/Http/Middleware/QueryLogging.php(39): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#12 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\Http\Middleware\QueryLogging->handle(Object(Illuminate\Http\Request), Object(Closure))
#13 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(51): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#14 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Routing\Middleware\SubstituteBindings->handle(Object(Illuminate\Http\Request), Object(Closure))
#15 /home/digital/public_html/billings.mydomain.com/app/Http/Middleware/TokenAuth.php(102): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#16 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\Http\Middleware\TokenAuth->handle(Object(Illuminate\Http\Request), Object(Closure))
#17 /home/digital/public_html/billings.mydomain.com/app/Http/Middleware/SetInviteDb.php(81): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#18 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\Http\Middleware\SetInviteDb->handle(Object(Illuminate\Http\Request), Object(Closure))
#19 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(88): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#20 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#21 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#22 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#23 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#24 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#25 /home/digital/public_html/billings.mydomain.com/app/Http/Middleware/SessionDomains.php(30): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#26 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\Http\Middleware\SessionDomains->handle(Object(Illuminate\Http\Request), Object(Closure))
#27 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#28 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\Session\Middleware\StartSession->handleStatefulRequest(Object(Illuminate\Http\Request), Object(Illuminate\Session\Store), Object(Closure))
#29 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#30 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(75): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#31 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#32 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#33 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Router.php(807): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#34 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Router.php(786): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#35 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Router.php(750): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#36 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Routing/Router.php(739): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#37 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(201): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#38 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#39 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#40 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Sentry\Laravel\Http\FlushEventsMiddleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#41 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#42 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Sentry\Laravel\Http\SetRequestIpMiddleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#43 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#44 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Sentry\Laravel\Http\SetRequestMiddleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#45 /home/digital/public_html/billings.mydomain.com/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#46 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Livewire\Features\SupportDisablingBackButtonCache\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#47 /home/digital/public_html/billings.mydomain.com/app/Http/Middleware/Cors.php(24): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#48 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\Http\Middleware\Cors->handle(Object(Illuminate\Http\Request), Object(Closure))
#49 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#50 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Http\Middleware\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#51 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#52 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#53 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Foundation\Http\Middleware\ConvertEmptyStringsToNull->handle(Object(Illuminate\Http\Request), Object(Closure))
#54 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#55 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#56 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Foundation\Http\Middleware\TrimStrings->handle(Object(Illuminate\Http\Request), Object(Closure))
#57 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#58 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Http\Middleware\ValidatePostSize->handle(Object(Illuminate\Http\Request), Object(Closure))
#59 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(110): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#60 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\Foundation\Http\Middleware\PreventRequestsDuringMaintenance->handle(Object(Illuminate\Http\Request), Object(Closure))
#61 /home/digital/public_html/billings.mydomain.com/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#62 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Sentry\Laravel\Tracing\Middleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#63 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#64 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#65 /home/digital/public_html/billings.mydomain.com/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(145): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#66 /home/digital/public_html/billings.mydomain.com/public/index.php(56): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#67 {main}
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hillel · December 8, 2024, 8:29pm

It may help to check the file permissions:

Another option is to use the hosted_ninja PDF generator.

Dandashi · December 8, 2024, 8:41pm

i think i’m already using that, this is from the .env file

"NINJA_ENVIRONMENT=“selfhost”

#options - snappdf / phantom / hosted_ninja
PDF_GENERATOR=hosted_ninja

PHANTOMJS_KEY=‘a-demo-key-with-low-quota-per-ip-address’"

what should the file permissions be? any specific files ?

hillel · December 8, 2024, 8:43pm

What do you see in the health check in the app?

The permissions are detailed in the docs linked above.

Dandashi · December 8, 2024, 8:47pm

hillel · December 8, 2024, 8:48pm

Thanks! It looks like you’re already using hosted_ninja, I suggest checking the file permissions. You may also want to update to the latest version.

Dandashi · December 8, 2024, 9:06pm

i’m using desktop app Version 5.0.172 (172), how could i check the file permissions please

hillel · December 8, 2024, 9:09pm

It’s on the server, it’s not related to the desktop app.

Dandashi · December 9, 2024, 11:12am

it seams it was a memory issues, i increased the PHP memory and its running fine now.
Thanks

hillel · December 9, 2024, 11:16am

Glad to hear it, thanks for sharing the solution!

esteban88 · January 29, 2025, 2:25pm

Hi, in my case it is not a PHP problem, I get a Kernel error, how can I solve it?