I have always been a paid, hosted customer. I upgraded earlier today and initially saw that it showed I was on the enterprise plan, now it says I should upgrade to enable advanced features. No matter what I do, I can’t “Upgrade” or even see my subscription.
Company is enabled, I forwarded customers to v5 in my v4 setup and everything else I can think of. I logged out, back in, tried incognito mode.
At a loss. I know I’m paid up because I just got a receipt earlier today for my monthly payment to Invoice Ninja.
I sent a request within the app for help but it was super odd because every time I hit “Shift” as in to type a capital “I”, or anytime I clicked shift, the message box I was typing in would become disabled and I could no longer type. So, not sure message even went through.
I was trying to get my API stuff fixed using Zapier but I can no longer get an API key because I’m in free mode. I had even created several API keys earlier in v5 testing it out which I’m pretty sure means that I had access to my PAID account at that point. Now no luck and I’m stuck again.
Anyone else have this message when going to settings and then Account Management?