Transactions not downloading

Self-Hosted | v5
1

Version v5.11.61

Environment /Shared Hosting

Checklist

  • Have you searched existing issues? Yes
  • Have you inspected the logs in storage/logs/laravel.log for any errors? No errors in the logs

Describe the bug

Setup bank feed from HSBC, and all transactions downloaded at the time (17/4/25) without issue. The setup is set for auto sync, but no other transactions have downloaded since.

Any ideas why

2

Hi,

Have you tried syncing it manually?

3

I see no option to do a manual sync. I did turn off auto but no option showed to sync manually

4

Was the bank account added through Nordigen?

Do you see a difference in the desktop app?

5

Yes it was added through Nordigen.

It worked for first download of transactions, but nothing since

When you say desktop app, I am not sure what you mean here. One desktop it is via browser and phone via app. Both show the same.

6

The desktop app is here but you’ll likely see the same results as the mobile app.

7

Just trying it. Didn’t even realise there was a desktop app.

Will let you know

8

So installed desktop app and transactions immediately updated.

Thanks for your help although if you just use browser version there could be an issue with updating.

9

Thanks for the update, feel free to create an issue on the React GitHub repo to track the problem in the web app.