I have an invoice that was originally due at some point in time, and went slightly past due.
I edited the due date pushing it ahead by over 1 year, however the customer continues to receive " Reminder: Invoice past due" emails. Is there a way to update this?
From the email:
From the invoice after clicking the view invoice button:
I think I understand then, is there any way to reset the reminders? I think the endless reminders have been triggered, but because they are all triggered based on the due date and the due date has been changed we should be back at the standard reminders
The reminders go in sequence. 1,2,3 and endless. so when you hit endless the system doesn’t wind back to different levels of reminders.However it should still be respecting the due date, so an endless reminder shouldn’t send if the due date has been pushed forward? Is this what you are seeing?
Yes, exactly. It appears that even after pushing the due date forward significantly (over 1yr in the future) the endless reminders are still going out.