Password reminders and user invitations not sending

Self-Hosted | v4/Legacy
1

Hi

I’m on a self-hosted version of InvoiceNinja. It was installed via Softaculous and I’m on version 4.5.7.
I have 2 companies in there at the moment.

Since a the beginning (so several version before this one), I have the following issues:

  1. I forgot the password of the administrator of 1 of the companies. I can still enter via the other admin, but would like to have this fixed anyway. When I try to recover the password, I never receive the mail for the recovery (also not in spam).

  2. I created a user with just viewing access. It said it sends out an invitation mail, but it doesn’t send it. (I did check spam boxes etc).

I think both issues are related.

I’m using SMTP to mail, and both companies can mail invoices. This works. Also the SMTP test mails work fine.

I did read a post earlier that sounded similar, except for the fact they had only 1 company registered, but I have been teaching for 15 minutes and can’t find it anymore :-s.

Does anybody know how to fix this?

Kind regards

Adriaan

2

Are you using the same SMTP settings for both companies? I’d suggest checking the .env file.

3

Hi

both companies use different SMTP servers and passwords.

I checked de .env file and saw that, apart from the 1_MAIL_… and 2_MAIL_… (that are complete), there’s also a simple MAIL_… (without a number in front of it).

I entered SMTP settings in here (the same as for the 1_MAIL_…), but it still isn’t working.

Kind regards

Adriaan

4

You may want to check your email logs to check if the email is being sent.

5

Hi, where can I find these logs? Is it the larval-error.log?

6

That log just shows errors, the location of your email logs will depend on the service you’re using.

If you set APP_DEBUG to true it will add a line to larval-info.log when sending.

7

Hi, this is the error message:

production.ERROR: Failed to authenticate on SMTP server with username “xxx@xxx.xx” using 2 possible authenticators {“context”:“PHP”,“user_id”:1,“account_id”:1,“user_name”:“System Administrator”,“method”:“GET”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.2 Safari/605.1.15”,“locale”:“en”,“ip”:“xx.xx.xx.xx”,“count”:1,“is_console”:“no”,“is_api”:“no”,“db_server”:“mysql”,“url”:“send_confirmation/1”} []

8

Okay, I managed to solve it.
I’m now using another account for the SMTP. It’s strange that the original one doesn’t work :-s.

Many thanks for the help!

9

Thanks for the update, glad to hear it’s working!