Hello
In the EU, at least in BE/NL/DE, it is prohibited to change an invoice once it is send. The issue we are experiencing now, is that the info on a paid invoice is changed.
On an unpaid invoice, there is a field ‘Paid to date’ what is ‘0.0’ and a field ‘Balance Due’ with the total amount of the invoice. That is fine.
The problem is: when the invoice is paid, then the ‘Paid to date’ field changes to the amount the client has paid and the ‘Balance Due’ changes to ‘0.0’. So the original invoice was changed. I understand the idea behind it, but the problem is that there is no original invoice anymore. So ‘my invoice’ and the ‘clients invoice’ are two different documents now.
How can we prevent that the original invoice is changed?
Thanks