How do I troubleshoot email configuration?

Self-Hosted | v5
1

I set entered Mailgun smtp details during setup of v5.

The test email sent okay (from what I recall … as I would have looked into it if it hadn’t).

I have set up a test invoice, and sent it. But no email hit the MG server, nor did I receive the email.

How would I go about troubleshooting the issue?

2

Hi,

You can change the settings by manually editing the .env file

If your config is cached you’ll have to run php artisan optimize after changing the file

3

The thing is AFAIK the settings are correct.

MAIL_MAILER=log
MAIL_PORT=587
MAIL_ENCRYPTION=tls
MAIL_HOST=smtp.mailgun.org
MAIL_USERNAME=postmaster@mg.***REDACTED***.nz
MAIL_FROM_NAME='***REDACTED***'
MAIL_FROM_ADDRESS=***REDACTED***@gmail.com
MAIL_PASSWORD=***REDACTED***

Is there a way to troubleshoot why messages are not sending?

I’ve looked in the laravel log, and I can see an email is generated to the test client, and another is generated for the admin (a notification to say an email was sent to client). I see PDFs were attached. But there’s no sign of any error data or success / failure data.

On the front-end, Ninja states the email was successfully sent.

Also, if I set up a php script on the site to send emails using those same credentials, it sends fine. So it’s not a connectivity issue between the server and Mailgun.

4

@hillel Let me know if this is something I should bring up on Github Issues, or whether it’s fine to deal with it here.

5

for SMTP your MAIL_MAILER should be smtp instead of log

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6

Oh brilliant. That was an easy fix.
How on earth was that set to ‘log’ ? Bizarre. Spent hours trying to figure this out!

Thank you.

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7

I think if our e-mail checks fail during the setup, it’ll fall back to “log”. It has been fixed in the recent versions.

Glad you solved it! :+1:

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8

Where to see whether the e-mail has been sent indeed? .env changed to smtp, php artisan optimize - done, it’s shown “e-mail has been sent successfully” but it’s never been received to the specified e-mail.

9

You can check on the system logs tab in the client preview

10

Sorry but where exactly?

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11

When you select a client you’ll see a preview pane on the right side of the page, the last tab is called “System logs”.

12

I see. Empty - there is nothing

13

Are the crons running? I suggest checking if there are any rows in the jobs table.

14

crons are running - at least there is no mistake shown that CRONS NEED TO BE SET UP

15

@david any ideas to debug this?

16

so two possibilites here:

  1. The queue is not running (check the database table jobs to see if any records are in there (it should be empty))
  2. There is a configuration error / or a direct error message from the email server (check database table system_logs, the SMTP server error will be reported in there)
17

I seam to be having the same problem. Emails not being received although it’s saying that “email sent successfully”. Nothing in the jobs table and nothing in system_logs table smtp related.

18

Same issue here… No logs

19

Got mine figured out… Hope this helps someone else out:

When doing the initial install I had to select log. When I went back in and changed to smtp, I have a local server that doesnt required authentication. I thought I could leave those fields blank, but it only worked when I put the value of null.

1 Like