Gateway card fees being discounted

Self-Hosted | v4/Legacy
1

I just realised on an invoice that was paid by card that the gateway card processing fee that I have added is getting discounted. Is this how it should be or a glitch?

In this case the invoice was raised for $1,000 with 15% discount, with a total discount of $150.
Client paid by card and a item line is added to the invoice for the card processing fee (calculated correctly) but then the fee is also discounted with 15%.

Is there a setting that I have missed to exclude gateway processing fee before calculating discounts?

2

Sorry, this is just a limitation of the feature.

AS a workaround you would need to either add a negative line item for the discount or use line item discounts.

3

Thanks, might be good to include info on the Settings page during the Gateway fee setup due to the impact?

Using discount per line item would be a good approach, I search the documentation on how to activate discount per line item but can’t seem to find it.

How do I activate it correctly?

4

You want to add the discount field on Settings > Invoice Design > Product Fields

Maybe another feature which could be better documented :wink:

5

Great, thanks - got it sorted! And true that, would help those who are trying to find answers themselves I guess and trying not to raise tickets unnecessarily in order to minimise support requests.
But we are all different of course :wink: