I am a telecom carrier that owns their own nationwide voice network. We are taxed to death; everything is basically in different rate decks and all kinds of other weirdness, it’s a nightmare, basically. We also provide inside services to our clients. They really like the one-bill, one-payment thing, and I like it as well because it is less work to keep up with.
If you added this, I would find out where you live, fly there, and give you a hug and I would use your services until long after we are all dead. If you could add a checkbox next to each item in the invoice for Taxable/Non Taxable and a drop-down box that allows me to select the tax rate. I know this might not be something everyone would want or need, but it could be something enabled in settings, and for carriers, interconnects and others dealing with multiple types of tax compliance,would allow us to consolidate into a single solution and quit using some of the other stuff that we hate.
Every month, I have to run reports in Bill Run and send them to our tax people to decode and properly configure. When they are done, they send the report back, and I add it to the bill. It takes approximately 30 minutes per customer and takes an entire week (including weekends) to sort this. I could realistically quit using Bill Run if this existed, they could poll via API,parse and patch and I just review and click send. A man can only dream.
Why this matters: Everyone pays 911, federal excise, and specific recovery fees. These are inescapable. However, our 501.c3 ministry clients, EDU, etc. They have tax-exempt certificates on file. (see Next Feature Request). These services are not taxed, and I would not have to break a calculator out, factor the taxes, remove it from the costs, and then put a note in. We have experienced a lot of pushback from those managing money because it looks kind of shifty on paper.