Export data error

Self-Hosted | v4/Legacy
1

Hi,

I’m trying to export some data, invoice and task for Settings/Import-Export but I get an error message each time :
“Whoops, looks like something went wrong”.

I’m running the 3.6.1 self hosted release.

Any idea what can it be ?

Thanks,

Davy

2

Can you check storage/logs/laravel-error.log for details about the error.

3

Here is what I have in the log :

[2017-08-24 09:28:51] production.ERROR: Symfony\Component\Debug\Exception\FatalThrowableError [0] : /var/www/ininja/vendor/maatwebsite/excel/src/Maatwebsite/Excel/Readers/HtmlReader.php [Line 165] => Class 'DOMDocument' not found {"context":"PHP","user_id":1,"account_id":1,"user_name":"Davy Morel","method":"POST","url":"https://invoice.morelconsulting.ch/export","previous":"https://invoice.morelconsulting.ch/settings/import_export","user_agent":"Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0","ip":"212.74.184.174","count":5,"is_console":"no","is_api":"no","db_server":"mysql"} []

Davy

4

How did you install the app, GitHub or self host zip?

If GitHub you need to run composer install to download the 3rd party libs.

5

Selfhosted zip…

I unpacked and replaced the old release and then it did a database update…

6

It may help to load /update (or /public/update) in your browser.

7

I did it, it went successfully.
update

8

Did it help?

9

Nop, still fails…

[2017-08-24 09:49:38] production.ERROR: Symfony\Component\Debug\Exception\FatalThrowableError [0] : /var/www/ininja/vendor/maatwebsite/excel/src/Maatwebsite/Excel/Readers/HtmlReader.php [Line 165] => Class 'DOMDocument' not found {"context":"PHP","user_id":1,"account_id":1,"user_name":"Davy Morel","method":"POST","url":"https://invoice.morelconsulting.ch/export","previous":"https://invoice.morelconsulting.ch/settings/import_export","user_agent":"Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0","ip":"212.74.184.174","count":1,"is_console":"no","is_api":"no","db_server":"mysql"} []

10

If you have command line access try running:
php artisan optimize
composer install

11

Hi,

Here is the result of composer install command :


Loading composer repositories with package information
Installing dependencies (including require-dev) from lock file
Your requirements could not be resolved to an installable set of packages.

  Problem 1
    - Installation request for codeception/codeception 2.3.3 -> satisfiable by codeception/codeception[2.3.3].
    - codeception/codeception 2.3.3 requires ext-mbstring * -> the requested PHP extension mbstring is missing from your system.
  Problem 2
    - Installation request for phpunit/phpunit 4.8.36 -> satisfiable by phpunit/phpunit[4.8.36].
    - phpunit/phpunit 4.8.36 requires ext-dom * -> the requested PHP extension dom is missing from your system.
  Problem 3
    - laravel/framework v5.2.45 requires ext-mbstring * -> the requested PHP extension mbstring is missing from your system.
    - laravel/framework v5.2.45 requires ext-mbstring * -> the requested PHP extension mbstring is missing from your system.
    - Installation request for laravel/framework v5.2.45 -> satisfiable by laravel/framework[v5.2.45].

  To enable extensions, verify that they are enabled in your .ini files:
    - /etc/php/7.0/cli/php.ini
    - /etc/php/7.0/cli/conf.d/10-mysqlnd.ini
    - /etc/php/7.0/cli/conf.d/10-opcache.ini
    - /etc/php/7.0/cli/conf.d/10-pdo.ini
    - /etc/php/7.0/cli/conf.d/20-calendar.ini
    - /etc/php/7.0/cli/conf.d/20-ctype.ini
    - /etc/php/7.0/cli/conf.d/20-curl.ini
    - /etc/php/7.0/cli/conf.d/20-exif.ini
    - /etc/php/7.0/cli/conf.d/20-fileinfo.ini
    - /etc/php/7.0/cli/conf.d/20-ftp.ini
    - /etc/php/7.0/cli/conf.d/20-gd.ini
    - /etc/php/7.0/cli/conf.d/20-gettext.ini
    - /etc/php/7.0/cli/conf.d/20-gmp.ini
    - /etc/php/7.0/cli/conf.d/20-iconv.ini
    - /etc/php/7.0/cli/conf.d/20-json.ini
    - /etc/php/7.0/cli/conf.d/20-mcrypt.ini
    - /etc/php/7.0/cli/conf.d/20-mysqli.ini
    - /etc/php/7.0/cli/conf.d/20-pdo_mysql.ini
    - /etc/php/7.0/cli/conf.d/20-phar.ini
    - /etc/php/7.0/cli/conf.d/20-posix.ini
    - /etc/php/7.0/cli/conf.d/20-readline.ini
    - /etc/php/7.0/cli/conf.d/20-shmop.ini
    - /etc/php/7.0/cli/conf.d/20-sockets.ini
    - /etc/php/7.0/cli/conf.d/20-sysvmsg.ini
    - /etc/php/7.0/cli/conf.d/20-sysvsem.ini
    - /etc/php/7.0/cli/conf.d/20-sysvshm.ini
    - /etc/php/7.0/cli/conf.d/20-tokenizer.ini
  You can also run <code>php --ini</code> inside terminal to see which files are used by PHP in CLI mode.
12

Thanks, it looks like you need to enable the mbstring PHP extension.

13

It works !!! !

I had to solve the 3 problems listed by “composer install”
I installed
php7.0-xml
php7.0-zip
php7.0-mbstring

Then “composer install” did a bunch of stuff and now exporting is working perfectly !

Thanks for your help :wink:

14

Great to hear, thanks for letting us know!