Customer cannot log into invoice

Self-Hosted | v4/Legacy
1

As a first time user I am having a few issues. I created my first customer and my first invoice and sent it out. The invoice went to the customer and was cc’d to me. I attempt to long in via the link in the e-mail however the customer’s password does not work (yes I have reset it a few times). I attempt to use the reset,password and get the following error:

Your session has expired. Please click the link in your email again.

The customer cannot pickup his invoice…I could use assistance.

Additionally I attempted to use the "Contact Us’ icon at the bottom of the portal and it takes me to a web page that does not exist with the error “about:blank”. I had to sort thru to get into the forum to seek assistance.

2

Sorry to hear you’re having issues.

You mention you’ve used the ‘recover password’ option, have you tried manually setting the password for the contact when editing the client.

3

Yes I have…same result. Please try the link and password yourself

4

Thanks, I’m looking into the problem now.

5

I think I understand the problem.

We recently added invoice.services, it looks like there’s a problem when the contact password feature is enabled.

We’ll work to have a fix this weekend, until then changing back to invoiceninja.com should fix it.

6

Looks like that worked…Thank You

7

Great to hear!

Sorry for the trouble, we’re working on a proper fix.