Cannot Print, View, Download PDF

showaib · April 23, 2024, 11:09am

same with mine

david · April 23, 2024, 11:10am

Can you ping the server IP address?

showaib · April 23, 2024, 11:17am

Here is the ping to pdf.invoicing.co from my hosting server.

NoobKS92 · April 23, 2024, 11:19am

got the same result as @showaib

I think something on that server are blocking our IP. Maybe something like firewall? maybe it treats the pdf request as suspicious?

david · April 23, 2024, 11:26am

We have made a routing change for pdf.invoicing.co and it should be controlled by cloudflare now.

when the dns updates, please advise if the issue persists.

You may also want to escalate with your host to advise loss of network connectivity to this IP for them to investigate.

showaib · April 23, 2024, 11:42am

Its working now!!
It seems the IP address of the pdf.invoicing.co subdomain changed.

david · April 23, 2024, 11:43am

Thanks for advising. I would be very interested to understand what you host advises in regards to lack of connectivity to this IP address.

Using the looking glass, i do not see any issues reaching your IP from our servers.

tonyyeb · April 23, 2024, 11:58am

Working for me now also, thanks for sorting

showaib · April 23, 2024, 12:06pm

yay! mine also. couldnt sleep last night because of this.